California man learns he's dying from doctor on video shown on robot
"No matter how well we deliver very difficult news, it's sad and it's hard to hear", he said.
Quintana died two days after being taken to the Kaiser Permanente Medical Center.
A California woman is upset with a hospital where she learned her grandfather was dying from a doctor on a video-screen, on a robotic-device.
Daughter Catherine Quintana says the family is also upset because her father had trouble hearing the doctor through the robot's speaker forcing Wilharm to relay the bad news.
But it fell short of saying more about when, and under what circumstances, its doctors use telepresence robots to provide care for patients.
Ms Wilharm was alone with her grandfather when the doctor remotely told Mr Quintana that his lungs were failing and he would not be going home.
Mr Quintana died the following day at the Kaiser Permanente Medical Centre in Fremont, in the U.S. state of California.
Posting a picture of the robot's screen, Ms Spangler wrote on Facebook: "This is the Robot Dr that came into Cathie's father's ICU room late Monday night and told him he has no lungs left, only option is comfort care".
"This guy can not breathe, and he's got this robot trying to talk to him", she said.
Steve Pantilat, chief of the palliative medicine division at University of California, San Francisco, said he did not know the details in the case, but that robot technology had done wonders for patients and their families, some of whom were too far away for in-person visits.
"Our health care staff receive extensive training in the use of telemedicine, but video technology is not used as a replacement for in-person evaluations and conversations with patients", reads the statement, which was published in full by KTVU.
Wilharm told CNN that at that point she had to call her mother and grandmother so they could get back to the hospital.
"He was such a sweet guy", she said.
Ms Spangler said she wanted the media to get involved in the situation after Kaiser Permanente said it would "take note" of the family's complaints.
In response, the senior vice president for Kaiser Permanente in south Alameda County, Michelle Gaskill-Hames, said that the situation was unusual and that the facility's officials "regret falling short" of the patient and his family's expectations.
Julianne Spangler, a friend of the family, shared an image of the moment on Facebook, saying that "This is the Robot Dr". This is not the way to show value and...